RETURNS & REFUNDS


Hey there (potential or existing) Your Wellcare customer! Here you will find our policies and procedures for returns, refunds, and replacements. Your business is very important-- and therefore we take returns, refunds, replacements and cancellations very seriously!


  • How long is your refund and return policy active?
Our refund, return and exchange policy is valid for 30 days after the receipt of the product. Unfortunately, if 30 days have passed after the receipt of the product, we will not be able to provide you any sort of refund, exchange or return.

- When you receive your package, and the package is in original working condition (meaning you haven't opened the package). You may process a return inquiry for a full refund.
- Damaged or incorrectly delivered items will receive a full refund. Please send in a video or picture to our customer service team to arrange a refund or free replacement.
- Items failed to be delivered will receive a full refund if indicated on the tracking number. If we have not yet shipped your product, and you would like to cancel your order, you will receive a full refund.
- Due to hygienic reasons and COVID-19, we will be unable to provide any sort of refund if the product is used or if opened.
You must contact us before returning your item, as the return address may be different from the address your order was originally shipped from. Also, the Refund Authorization facilitates tracking of your returned product and expedites your refund. Please note that refunds for products returned without contacting us cannot be guaranteed. 
 

HOW DO REFUNDS WORK?


A refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned products were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us.
 

RETURN TRACKING & COSTS

Track your return using the information provided by your carrier to ensure it has been delivered to us. We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history. We do not pay for any return shipping costs.

REPLACEMENTS

Replacements for damaged, broken products are FREE! Just contact us with video and picture proof and our customer service team will forward it to our warehouse team. You do not need to send it in for inspection if video and picture proof suffice.

Our refund, return and exchange policy is valid for 30 days after the receipt of the product. Unfortunately, if 30 days have passed after the receipt of the product, we will not be able to provide you any sort of refund, exchange or retuReplacements for damaged, broken products are FREE! Just contact us with video and picture proof and our customer service team will forward it to our warehouse team. You do not need to send it in for inspection if video and picture proof suffice.